how to handle negative feedback

How to take the STING out of bad product reviews!

How to take the STING out of bad product reviews!

There you are going about your daily business and decide to check on your website, or Etsy shop, you stop dead in your tracks because something is very wrong… you have received a negative product review!

Feels like a jab to the guts and you fall KO’d into your chair... As thoughts go racing through your head you find yourself in a funk and the sting has got to you.

Today on the podcast I want to share with you the best way to mentally deal with bad product reviews and how to handle the knock to your confidence that this can bring.

Etsy: How to handle negative feedback in 6 easy steps

Etsy: How to handle negative feedback in 6 easy steps

There are 35.8 million active buyers on Etsy, 81% are repeat buyers according to DMR Business Statistics, that’s an awful lot of potential buyers for your craft products. So much is the potential that you need to present your best branded Etsy shop to woo buyers and show proof of your high level of customer service to convert them from lookers, to buyers. Etsy reviews is where your customers will look for proof.

Today in the podcast we are going to be talking about how to handle negative feedback in a way that shows potential customers how, even if things go wrong you can still produce the very best service and make it right. This goes a long way to helping build trust and customer retention.